Useful Information About İDO Journey Frequently Asked Questions
You can report the lost items you find to the lounge attendant or terminal attendant and have them transferred to the " lost property " unit.
If you lost your belongings during your IDO trip, you can get help by calling 0 850 222 44 36 and 444 44 36 any time of the day and dialing 1-3-5 respectively.
Payment can be made with Istanbulkart for pedestrians on sea bus domestic lines and car ferry lines. It is necessary to purchase a ticket in advance to use international lines.
No. The ticket purchased for the vehicle also covers the driver. It is necessary to purchase a ticket for each passenger other than the driver.
Golf cart transportation services are provided for elderly and sick passengers at Yenikapı, Yalova and Bursa fast ferry piers. Electric wheelchairs are also available for use if needed.
You can get support by contacting the pier staff.
There is no medical officer or infirmary on IDO ferries, but the personnel on the ship have received first aid training and are equipped to perform emergency interventions. When necessary, support and assistance can be obtained by contacting land.
You can travel with your bicycle on İDO ferries. The number of bicycles accepted per trip on domestic and international sea buses is limited to 3, and on fast ferry and car ferry lines, this limit is set at 10. You do not need to pay any additional fee for your bike.
Yes. While sea buses only carry passengers, fast ferries carry vehicles and passengers.
While there are elevators in the ferries operating on the Yenikapı - Yalova, Yenikapı - Bandırma and Yenikapı - Bursa lines, there are no elevators in the Recep Tayyip Erdoğan and Fatih Sultan Mehmet ferries operating on the Pendik - Yalova line.
Ferries operating on the Yenikapı – Bandırma and Yenikapı – Bursa lines have internet access.
In accordance with Law No. 4207, smoking is prohibited on ferries. Electronic cigarettes are also within the scope of this ban and will be penalized if consumed on ferries.
You can add your child between the ages of 0-5 to your ticket free of charge by calling the İDO call center at 0850 222 44 36 or 444 44 36 .
You can buy your ticket up to 30 minutes before the departure time.
When purchasing an IDO ticket , gender is not selected when choosing a seat.
To make refunds or changes to tickets for canceled flights, you can call the İDO call center free of charge at 0850 222 44 36 or 444 44 36 .
You must apply within 30 days for cancellation and refund of your canceled IDO flight ticket, and within 7 days for exchange.
You must apply within 30 days for cancellation and refund of your canceled IDO flight ticket, and within 7 days for exchange.
Licensed weapons can be carried during the journey, provided that they are handed over to the captain .