Cancellation & Refund Frequently Asked Questions

Q: The event I bought a ticket for has been cancelled, what should I do?

If your event is cancelled, refunds are automatically made to your card. It may take 1-7 business days for credit cards and 1-23 business days for debit cards for refunds to be reflected by banks. If the refund has not been made after the deadline, you can call our call center at 0850 450 99 88.

Q: I returned my ticket, the refund amount was not reflected in my account, what should I do?

It may take 1-7 business days for credit cards and 1-23 business days for debit cards for the refunds to be reflected on your card by the banks. If the refund has not been made after the deadline, you can call our call center at 0850 450 99 88.